We want you to love your purchase, but we understand not everything works out!
Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 14 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Gus Mayer will gladly accept any merchandise in its original condition with tags attached.
Sale items discounted at 50% or more off the original price are final sale.
Contact firstname.lastname@example.org to start your return request. Please provide your order number in the subject line and detail of the item you wish to return. Once we receive your return request, a shipping label will be issued.
Once the merchandise has been received by and confirmed it is in compliance with our return policy, we will refund your original payment method. Please allow up to 7 business days for funds to be credited back.
Please allow 1-2 business days for orders to be processed. Most orders are shipped via UPS. Return shipping is at the expense of the customer. Our shipping rate is a flat fee of $10 for orders under $150. Orders $150 or more ship standard ground for free.
Note: Gus Mayer is not responsible for any delays due to local disruptions.