Returns & Exchanges must be made within 14 days of purchase!



Please allow 1-2 business days for orders to be processed. Most orders are shipped via UPS. Return shipping is at the expense of the customer. Our shipping rate is a flat fee of $10 or $15 depending on location of shipment. 

Note: Gus Mayer is not responsible for any delays due to local disruptions.



We want you to love your purchase, but we understand not everything works out!

Online orders are subject to the same return/exchange policy as in-store purchases. Purchases will have 14 days from the day the order is delivered to the shipping address to initiate a return or exchange (subject to availability). Gus Mayer will gladly accept any merchandise in its original condition with tags attached. 

Sale items discounted at 50% or more off the original price are final sale.

Contact to start your shoe return request. Please provide your order number in the subject line and detail of the item you wish to return.

Once the merchandise has been received, inspected, and confirmed it is in compliance with our return policy, we will refund your original payment method. Please allow up to 7 business days for funds to be credited back.